Melvin P. Payne, III, MD

Patient Satisfaction Survey

Overall Satisfaction
4.8 out of 5
63 Ratings
38 Comments

Melvin P. Payne,IIIUndergraduate Degree:
Rhodes College
Medical School:
University of Tennessee at Memphis
Residency:
Naval Medical Center – San Diego, CA
Specialty Certification:
Diplomate American Board of Surgery, Fellow of the American College of Surgeons, Immediate Past President of the Medical Staff, St Francis Hospital, Bartlett, Medical Director Robotic Surgery Program, St Francis Hospital, Bartlett
Specific areas of interest:
Thyroid and parathyroid surgery, Breast surgery, Robotic surgery, including single incision gallbladder surgery
Gastrointestinal surgery, Advanced laparoscopic surgery for colon, reflux, and hernia

Locations

Baptist Memorial Hospital
6029 Walnut Grove Road
Medical Plaza #3, Suite 404
Memphis, TN 38120

(901) 726-1056

Saint Francis Bartlett Hospital
Medical Arts Pavilion
2996 Kate Bond Road, Suite 309
Memphis, TN 38134

(901) 726-1056

Core Values

  • We will provide Excellent Patient Care with the goal of satisfying our patients and achieving Excellent Surgical Outcome.
  • We are Compassionate and always put the Patient First.
  • We expect everyone to Work Hard and we will Support Each Other to ensure a Balanced Life.
  • Pride: Proud to be General Surgeons,proud to be associated with the Physicians In This Practice, proud of our Employees, proud of our Legacy.
  • It is essential to Like Each Other and to work in a Collegial Spirit.
  • We will treat all people with Humility, Equality, Dignity, and Respect.
  • We respect the Individual Strengths and Specialty Skills of each physician.
  • We understand that Open and Continual Communication is crucial.
  • Our Employees are Part of The Memphis Surgery Associate Family.
  • We will do our part to Sustain General Surgery as a noble and honorable profession.

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.8
Friendliness/courtesy of Care provider
4.8
Likelihood of recommending Care provider
4.7
Care provider efforts to include in decisions
4.8
Care provider explanations of prob/condition
4.8
Care provider concern for questions/worries
4.8
Patients' confidence in Care provider
4.9
Care provider spoke using clear language

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Aug 28, 2019
He drew a great picture.
Aug 22, 2019
Lady at the front desk was great. Lady (nurse?...assistant?) who took me back to exam room was also great. All were very pleasant and in a good mood.
Aug 22, 2019
In the 10 minutes I met with Dr. Payne, he was great. Answered all my questions and put me at ease about my upcoming surgery.
Aug 22, 2019
Waited 30 minutes for doctor to come into room....not bad though. Was expecting some delay. I know things happen.
Aug 21, 2019
The experience overall was very comforting and professional
Aug 21, 2019
the 5's answer for themselves
Aug 21, 2019
All went perfect from start to finish! No kidding!
Aug 21, 2019
100%
Aug 21, 2019
no worries
Jul 24, 2019
Dr. Melvin Payne is a patient, caring, and dedicated medical professional. I truly believe he cares about the patients under his care.
Jul 15, 2019
#1. No delays.
Jun 14, 2019
great experience great staff. great doctor
May 30, 2019
My appointment was made by the referring physician's (*Dr. David Smith) office.
May 11, 2019
My experience at Dr. Payne's office is always pleasant and they take excellent care of me.
May 11, 2019
I have in the past and will continue to recommend Dr. Payne.
May 11, 2019
Wait in the exam room is minimal and scheduling further appointments is very fast.
May 11, 2019
The staff are always there and available to help and listen to any concerns.
Apr 16, 2019
Very good experience. Everyone was so professional and courteous.
Apr 16, 2019
Quickest in and out.
Apr 16, 2019
Great personality and professionalism.
Apr 16, 2019
Great team effort.
Apr 3, 2019
All experiences were great
Apr 1, 2019
The doctor was very attentive, compassionate, and concerned. He was very easy to communicate with.
Apr 1, 2019
She told me she would call in a couple of days to give update on referral to PCP. She followed through. That does not always happen with providers. I am very pleased.
Apr 1, 2019
I am very pleased with my first visit and would highly recommend this provider. All of the staff that I came in contact with were very professional and very courteous.
Mar 17, 2019
Wait time prolonged due to emergency care - no problem for me.
Mar 5, 2019
very good first impression
Mar 5, 2019
ask me this again after surgery
Mar 5, 2019
again, let's do this after the actual surgery, so far, everything is professional and excellent
Feb 26, 2019
I had a very good experience the nurse and doctor Payne
Feb 22, 2019
very good
Feb 22, 2019
very good
Feb 22, 2019
very good
Feb 22, 2019
very good
Feb 22, 2019
very good
Feb 22, 2019
very good
Jan 29, 2019
Everything went very well.
Jan 22, 2019
Waited 1 and 1/2 hours to see Dr. Payne. This is the first time this has happened so I am giving a "Good" review. Things happen and usually the wait time is much shorter.